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Professional Workshops for 2012
Resolving Conflicts & Strengthening Relationships Since 1985When conflict is not managed effectively, it can lead to increased stress, strained relationships, low morale and decreased productivity. Our workshops are ideal for executive directors, managers, frontline staff, mediators and individuals who want to learn how to mediate and handle interpersonal conflicts in workplace and personal settings. Participants in our workshops will gain skills to resolve immediate problems and build stronger relationships for future cooperation and understanding. All workshops are participatory in nature and combine discussions, exercises and role-plays. For registration, please fill out our Professional Training Registration form, download a printable course outline and registration form (PDF) or contact us at (416) 925-2103 x 253. |
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Foundational Interpersonal Mediation
20 hours
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In this three-day workshop, participants will develop skills and techniques to mediate interpersonal disputes quickly and effectively as a third party neutral. They will be introduced to a proven three-phase mediation model that helps people resolve their own conflicts by fostering mutual understanding and cooperation. The workshop covers: - How to define conflict and different conflict resolution processes
- The concepts of interest-based (win-win) problem solving and how to apply them in mediation
- Active listening skills and questioning techniques – restating, reflecting and clarifying
- How to write S.M.A.R.T. agreements
- How to prepare for the mediation session
- Key communication skills to handle bias and deal with power imbalances
- How to handle real-life situations through extensive role-play scenarios that focus on all three-phases of the mediation model
- 120-page manual
The fee for the workshop is $750*.
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Saturdays, Feb. 11, 18 & 25, 2012
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Mon-Wed, July 16-18, 2012
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Saturdays, Sept. 8, 15 & 22, 2012
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Advanced Interpersonal Mediation
20 hours
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This 3-day workshop builds on what was learned in Foundational Interpersonal Mediation. The workshop includes:
- Additional mediation role-plays
- Advanced problem-solving
- Issues of power and culture in relation to mediation
- Pre-mediation strategies
- Reframing and de-escalation skills
- 75-page manual
The fee for the workshop is $750*.
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Saturdays, Nov. 3, 10 & 17, 2012
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5-Day Interpersonal Mediation
40 hours
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This five-day workshop covers material presented in the Foundational Interpersonal Mediation and Advanced Interpersonal Mediation workshops. This training is ideal for people who prefer intensive learning. The fee for the workshop is $1250*.
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Mon-Fri, Jun 4-8, 2012
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Mon-Fri, Dec 3-7, 2012
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Managing Conflict with Angry People
7 hours
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This one-day workshop is designed for those who want to improve their ability to communicate and handle conflicts with angry people in work and social settings. Participants will learn how to manage tense situations and resolve conflicts quickly. The workshop includes: - How to prepare when expecting a conflict situation
- The dynamics of conflict escalation
- De-escalation skills, techniques and practices
- The concepts of win/win or interest-based problem solving
- How to respond to blaming statements
- How to help people feel heard and to clarify the situation
- How to give information in ways that won’t lead to defensiveness
- How to set boundaries effectively and respectfully
- Strategies to deal with different stages of anger
- Tips on how to respond to people having a mental health crisis
The fee for the workshop is $300*.
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Mon Jan. 30, 2012
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Mon Jul. 09, 2012
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Sat Oct. 13, 2012
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* We provide group discounts and a sliding price scale for individuals and/or organizations with limited budgets.
We also provide training and organizational services for non-profit organizations, businesses and the government sector. For the past 25 years, we have been a consultant to organizations, helping them design and implement conflict management systems, plan training and other supports to improve communication and strengthen relationships. We offer customized group training that can focus on topics such as effective communication and conflict resolution, managing difficult people, negotiation, mediation, cross-cultural conflict resolution and facilitation, to name a few. We also offer workplace coaching and mediation services to resolve one-on-one or group conflicts.
For workshop registration or more information about our services
contact us at (416) 925-2103 x 253 or crt.admin@ststephenshouse.com
Social Responsibility
We are a non-profit organization and proceeds from our training and organizational services fund our free community mediation program. To make a donation or for more information about our free community mediation program, please contact us at (416) 925-2103 x 229.
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