Professional Training

St. Stephen's CRS training workshops are based on the experience we have in dispute resolution in workplaces, neighbourhoods and organizations. Our skills-based workshops are participatory, combining discussion, exercises, short presentations, demonstrations and role-play exercises.

We offer four regular professional workshops:

  • Foundational Interpersonal Mediation
  • Advanced Interpersonal Mediation
  • 5-Day Interpersonal Mediation
  • Managing Conflict with Angry People

Click here for a more detailed description of our professional workshops.

Please fill out our online Professional Training Registration Form or click here to download it in .PDF format.

Workshop Description Date

Foundational Interpersonal Mediation

20 hours

In this three-day workshop, participants will learn skills and techniques to mediate disputes quickly and effectively. They will be introduced to a proven 3-phase mediation model that helps people find solutions to their immediate problems and resolve conflicts in the future.

  • How to build cooperation and achieve win/win solutions
  • 4 role-play sessions with instruction from experienced mediators
  • Key communications skills, power imbalances, handling bias, writing balanced agreements and more
  • 120-page manual

The cost of the workshop is $600.

September 18, 25 & October 2, 2010


Advanced Interpersonal Mediation

20 hours

This 3-day workshop builds on what was learned in Foundational Interpersonal Mediation. The workshop includes:

  • More mediation role plays
  • A focus on reframing skills
  • Advanced problem-solving
  • Pre-mediation strategies
  • Issues of power and culture in relation to mediation
  • 75-page manual

The cost of the workshop is $600.

November 6, 13 & 20, 2010

5-Day Interpersonal Mediation

40 hours

A combination of Foundational Interpersonal Mediation and Advanced Interpersonal Mediation for people who prefer intensive learning.

The cost of the workshop is $1000.

December 6-10, 2010

Managing Conflict with Angry People

7 hours

This course is designed for those who want to improve their ability to communicate and resolve conflicts with angry people in work and social settings.
This one-day workshop leads participants through the steps needed to manage tense situations and resolve conflicts quickly. Participants will learn:

  • How to prepare when expecting a conflict situation
  • The dynamics of conflict escalation
  • Strategies to deal with the stages of anger
  • De-escalation skills, techniques and practices
  • How to respond to blaming statements
  • How to help people feel heard and to clarify the situation
  • How to give information in ways that won’t lead to defensiveness
  • The concepts of win/win or interest-based problem solving
  • How to set boundaries effectively and respectfully

The cost of the workshop is $200.

October 18, 2010


Our services include customized training in communication and conflict management skills. This is the most cost-effective option for groups of 8 or more. We also offer mediation with respect to two-party and more complex multi-party disputes.

For more information, please call 416-925-2103 ext. 253 or email us.

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